Terms & Conditions

Nieuwe alinea

1. Definitions


In these Terms & Conditions:

  • “Seller” refers to Premium ISO Library or its legal entity.
  • “Buyer” means any individual or organization purchasing products from the Seller.
  • “Products” means digital ISO templates, documentation sets, tools, spreadsheets, or other downloadable materials offered through the Seller’s platform.
  • “Website” means the Seller’s online platform or webshop where Products are offered.
  • “Agreement” means the purchase contract that comes into effect when the Buyer completes a transaction.


2. Scope


2.1 These Terms & Conditions apply to all online offers, orders, payments, and deliveries of digital Products by the Seller.
2.2 By placing an order, the Buyer confirms they have read, understood, and agreed to these Terms & Conditions.
2.3 Deviations from these Terms are valid only if agreed in writing by the Seller.



3. Nature of the Products


3.1 All Products sold are digital goods, delivered electronically.
3.2 Products may include ISO documentation templates, procedures, forms, manuals, risk registers, or similar materials.
3.3 Products are not tailored to the Buyer’s specific situation unless explicitly stated.



4. Ordering & Digital Delivery


4.1 Upon successful payment, the Buyer will receive an email with download instructions or direct access to the files.
4.2 Delivery is considered completed at the moment digital access is provided.
4.3 The Buyer is responsible for ensuring their email address and technical setup (e.g., software compatibility) can receive and open the files.



5. Pricing & Payment


5.1 All prices are listed in euros (€), excluding applicable taxes unless stated otherwise.
5.2 The Seller may change prices at any time; however, the price at the time of purchase applies.
5.3 Payments are processed through third-party payment providers (e.g., Stripe, Mollie, PayPal, etc.) under their respective conditions.



6. License & Intellectual Property Rights


6.1 All Products remain the intellectual property of the Seller.
6.2 Upon purchase, the Buyer receives a non-exclusive, non-transferable license to use the Product for internal business purposes.
6.3 The Buyer may not:

  • Sell, rent, sublicense, or redistribute the Product.
  • Share the Product with third parties or make it publicly accessible.
  • Claim authorship or copyright ownership.
    6.4 Violation of license terms may result in revocation of access and legal action.



7. Refund Policy


7.1 Because Products are digital downloads, all sales are final.
7.2 Once access to the Product is provided, the Buyer waives any right to withdrawal or refund, as permitted by consumer law for digital goods.
7.3 Refunds may be considered only if:

  • The Buyer purchased the same Product multiple times accidentally.
  • The digital file is corrupted or inaccessible and cannot be replaced.



8. Buyer Responsibilities


8.1 The Buyer is responsible for determining whether a Product fits their needs.
8.2 The Seller does not guarantee ISO certification results, compliance outcomes, or suitability for a specific industry.
8.3 Templates may require customization by the Buyer to be effective or compliant.



9. Liability


9.1 The Seller is not liable for any direct or indirect damages resulting from:

  • Incorrect use or implementation of the Product
  • Incomplete or outdated templates
  • Loss of business, loss of profits, or certification failure
  • Technical issues on the Buyer’s side

9.2 Total liability of the Seller is limited to the purchase price of the Product.



10. Availability & Support


10.1 The Seller aims to keep the Website and Products available but offers no guarantee of uninterrupted service.
10.2 Support is provided via email only and covers download or access issues—not consulting or implementation advice unless explicitly included.



11. Amendments


11.1 The Seller may update these Terms & Conditions at any time.
11.2 The version applicable is the version in force at the time the Buyer places an order.



12. Privacy & Data Protection


12.1 The Seller processes personal data in accordance with its Privacy Policy and applicable data protection laws (e.g., GDPR).
12.2 Personal data is used only for order processing, delivery, and legal obligations.



13. Governing Law & Disputes


13.1 These Terms & Conditions are governed by the laws of The Netherlands.
13.2 Disputes will be handled by the competent court in the district where the Seller is established, unless mandatory law dictates otherwise.